This Privacy Policy explains how Soundwich Artist LLC ("Soundwich," "we," "us," or "our") collects, uses, discloses, and safeguards personal information when you visit or make a purchase from Soundwichartist.com, contact us, or interact with our services (the "Site"). It also describes your rights and choices.

By using the Site, you agree to the practices described here. If you do not agree, please do not use the Site.

Summary: We collect information to process orders, provide support, improve our products, and run our small business. We do not sell personal information for money. We may use cookies/analytics and advertising partners, which some laws may consider a "sale" or "sharing". You can opt out as described below.

1) Information We Collect

We collect the following categories of information:

A. Identifiers & Contact Information
Name, email address, billing/shipping address, phone number.

B. Commercial Information
Order history, items viewed or added to cart, returns, warranty/RMA records, serial numbers (if applicable).

C. Payment Information
Payment details are processed by Shopify Payments or other payment processors (e.g., Shop Pay, PayPal if enabled). We do not store full card numbers on our servers.

D. Device/Technical Data
IP address, device and browser type, operating system, cookie identifiers, pages viewed, referring/exit pages, timestamps, approximate location inferred from IP, and other analytics.

E. User Content & Support
Messages you send us, product reviews, media you submit (e.g., photos/recordings you choose to share for our community page), and troubleshooting information.

F. Marketing Preferences
Consent and preferences for email/SMS marketing.

G. Professional/Account Data (if you create an account)
Login credentials, account activity, saved addresses.

We do not knowingly collect sensitive personal information (e.g., precise geolocation, government IDs, health data) unless explicitly provided for a clear purpose and with consent where required.

2) Sources of Information

• Directly from you (checkout, forms, email/support, community submissions).
• Automatically via cookies, pixels, and analytics when you use the Site.
• From service providers/partners, e.g., Shopify (storefront/checkout), payment processors, shipping carriers, anti‑fraud tools, and marketing platforms.

3) How We Use Information

We use personal information to:

• Fulfill orders and provide services, including processing payments, arranging shipping, returns, RMAs, and customer support.
• Operate, secure, and improve the Site and our products (e.g., debugging, analytics, testing).
• Communicate with you (order updates, service messages, warranty notices).
• Marketing (with your consent where required), such as emails/SMS about new batches, accessories, and community updates.
• Prevent fraud/abuse and comply with legal obligations (tax, accounting, regulatory).

Legal bases (EU/UK): contract (order processing); legitimate interests (security, improvement, limited direct marketing); consent (optional cookies/marketing); legal obligations (tax/reporting).

4) Sharing Personal Information

We share personal information with:

• Shopify (storefront, checkout, hosting), and payment processors (Shopify Payments/Shop Pay, PayPal if enabled).
• Shipping carriers and logistics providers.
• Customer support, analytics, and marketing tools (e.g., helpdesk, email/SMS platforms, analytics/ads pixels) to operate the business.
• Fraud prevention and security providers.
• Professional advisors (accountants, auditors, lawyers) and authorities when legally required.

We do not sell personal information for money. We may disclose identifiers and internet activity to advertising/analytics partners that may be considered a “sale” or “sharing” under certain state privacy laws. See Your Privacy Choices below to opt out.

5) Your Privacy Choices

• Email marketing: Click “unsubscribe” in our emails.
• SMS marketing: Reply STOP to opt out; HELP for help. Message/data rates may apply. Frequency varies.
• Cookies/Analytics/Ads: Use our cookie banner or browser settings to manage cookies. You can also visit industry opt‑outs (e.g., NAI/DAA) and ad platform settings.
• Targeted Ads & “Sale/Sharing” Opt‑Out (US states): Use our [Do Not Sell or Share My Personal Information] link or the cookie banner to opt out of cross‑context behavioral advertising.
• Global Privacy Control (GPC): We honor GPC signals where required (e.g., Colorado, California). If your browser sends GPC, we treat it as a request to opt out of targeted ads/sale/sharing.

6) Rights Under Various Laws

Your rights depend on where you live. Subject to legal limits, you may have the right to:

• Access/Know what personal information we collect and how we use it.
• Correct inaccurate information.
• Delete information we maintain about you.
• Opt out of targeted advertising, sale/sharing of personal information, or certain profiling.
• Portability of certain information.
• Withdraw consent where processing is based on consent.

How to exercise: Email Damian@Soundwichartist.com with “Privacy Request” and specify your request and location. We will verify your identity (and authority, if an agent) before responding. You won’t be discriminated against for exercising privacy rights.

Colorado (CPA) & California (CCPA/CPRA): Residents may opt out of targeted ads/sale/sharing and use GPC. California residents may request a list of categories of personal information collected, sources, purposes, and third‑party disclosures in the past 12 months.

EU/UK (GDPR): You may have additional rights (object/restrict). If you believe we processed your data unlawfully, you can lodge a complaint with your local supervisory authority.

7) Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, including:

• orders and tax/accounting records (as required by law),
• warranty and RMA history for the warranty period plus a reasonable period,
• marketing preferences until you opt out, and
• security logs for a limited time.
  We will delete or de‑identify information when it is no longer needed, subject to legal retention requirements.

8) Security

We use reasonable technical and organizational measures appropriate to the nature of the information we process. No method of transmission or storage is 100% secure. Please keep your account credentials confidential and contact us if you suspect unauthorized access.

9) Children’s Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided information, contact us and we will delete it.

10) International Transfers

If you are outside the United States and provide information, it will be processed in the United States and other countries. Where required (EU/UK), we rely on approved transfer mechanisms (e.g., Standard Contractual Clauses) to protect your information.

11) Cookies & Similar Technologies

We and our partners use cookies, pixels, and similar tech to operate the Site, remember preferences, analyze usage, and personalize content/ads. Categories include strictly necessary, performance/analytics, functional, and advertising cookies. You can manage preferences via our cookie banner or your browser settings. Disabling some cookies may impact the Site’s functionality.

12) Community Content & Recordings

If you submit reviews, photos, or audio recordings for our community pages, you understand they may be public. Only share content you have the right to share. We may moderate or remove content that violates our Terms or community guidelines.

13) Changes to this Policy

We may update this Policy from time to time. The “Last updated” date shows the latest revision. Material changes will be posted on this page and, where appropriate, we’ll notify you by email or site notice.

14) Contact Us

Soundwich LLC
Email: Damian@soundwichartist.com

15) California/Colorado “Notice at Collection” (Quick Reference)

Categories collected: Identifiers; commercial information; internet/technical activity; geolocation (approximate from IP); user content; inferences (e.g., preferences) from analytics.
Purposes: Order fulfillment, service delivery, security/fraud prevention, analytics, marketing (with consent where required), compliance.
Sources: You; automated collection; service providers/partners.
Disclosures: Service providers (Shopify, payments, shipping, support, analytics/ads), advisors, authorities where required.
Sale/Sharing: We do not sell for money. We may share identifiers/internet activity with advertising/analytics partners that could be considered a “sale” or “sharing” under state law. You can opt out via [Do Not Sell or Share] and GPC.
Retention: See Section 7.
Your rights: See Section 6.